Nokia E72

The Nokia E71 was one of our favorite business smartphones thanks to its attractive design and full range of useful features. More than a year on, is its successor, the E72, just as compelling a smartphone? Let's look at the differences between the two to find out.

Design

Given how well-received the form factor of the E71 was, there wasn't a need to change things much in its successor. The E72 has a similar solid metallic feel and is almost the same size and weight at 114 x 59.5 x 10.1mm and 128g. On the front, you get the same landscape-oriented QVGA display, below which lie shortcut buttons and a QWERTY keypad. The shortcut keys surrounding the directional pad are laid out differently, but the ability to access your calendar, contacts and mail in one button press remains intact.

The physical design of the E72 (left) is similar to the original E71's (right).

What must be most significantly different is the directional pad itself. While it shares the same square design with a large selector in the middle, this center button now doubles as an optical navigational pad. So, aside from pressing one of the four direction buttons, it is possible to move cursors by stroking your finger over the selector. This can be annoying as we found ourselves moving the cursor accidentally at times. The application in which it is useful is the browser as it gives better mouse cursor control--clicking on small links can sometimes be a very precise affair. Those who don't like the optical pad can turn it off completely, rendering the directional pad identical to the E71's.
The E72's QWERTY keypad layout doesn't differ much from the E71's. It has a shorter spacebar, making way for two extra keys on the bottom row--a shortcut to select symbols and a dedicated exclamation mark key. As indicated by a diagram on the spacebar, it now doubles as a shortcut to turn the camera light on for use as a flashlight. Pressing and holding the key will activate that useful feature. Though the shape of the keys remains the same, we found the tactile feedback different. Less force is required to depress a button, and consequently, the "springiness" of the keys is reduced. This takes some getting used to if you are switching from an E71 and we can't conclude if it's better or worse--just different.
One of the best changes is the inclusion of a 3.5mm audio port on the top of the device. The E71 had a 2.5mm version which required an adapter if you were using your own pair of headphones. Other connectors remain the same with a dedicated connector for charging and a micro-USB port on the left. One thing it lacks which is present on the E71 is infrared, not too big a loss to most users we reckon.

Features

When it comes to connectivity features, the E72 doesn't differ much from the original. You get the full works including HSDPA, Wi-Fi, Bluetooth and A-GPS for navigation. There are some slight improvements such as a faster 10.2Mbps HSDPA maximum speed and HSUPA for high-speed uploads. Do note that these are highly dependent on the operators' 3.5G network quality, so users may not really feel the impact.
Since the launch of the E71, Nokia has been making improvements in the Symbian S60 3rd edition software. The E72 has convenient features such as transition animations, Ovi Store for downloading third-party applications and built-in support for Microsoft Exchange synchronization. It's important to point out that these features can be activated on the E71, too, by downloading the appropriate updates from Nokia. What makes the experience different is that the E72 is much more responsive thanks to a faster processor. More on that in the Performance section later.

The test shot from the E72 shows decent image quality. (Click for original)

Another improved feature is the inclusion of a 5-megapixel camera, up from the 3.2 megapixels in the E71. In our tests, we found the photo quality much improved with excellent macro shots as one of its highlights, perfect for archiving namecards. Also, you don't have to press the "2" key to activate autofocus, a cumbersome and unintuitive implementation on the E71. Now, simply touching the optical pad will let you focus on your subject, while depressing it will snap the shot.

Performance

The performance of the E72 is where it really shines compared with the E71. Now, the E71 is no slouch and, in fact, was one of the most responsive S60 devices when it was launched. But this Nokia comes with a 600MHz processor that blows the E71 out of the water when it comes to speed. There was no lag felt throughout the menu system and even long contacts and message lists loaded very quickly. This was felt most in the Web browser as you can now scroll around full Web pages before they are fully loaded. There may be software improvements in play here, but we're pretty sure the faster chip has a part in that, too.
The improved speed didn't affect the battery life much. With the same 1,500mAh battery, we got about 2.5 days of use on a single charge. This included phone calls, messaging and occasional use of HSDPA for emails and Twitter updates. We reckon most users will be able to get by on more than a day without recharging.
We had no issues with reception and call quality, and the speakerphone was sufficiently loud for use in quiet situations.
One thing we've brought up time and again over the past year is how the S60 platform feels dated compared with the competition such as the iPhone OS and Google Android. This reduces the value proposition of the E72 slightly, especially when you consider the availability and quality of third-party apps.

Conclusion

As you would have probably gathered by now, the E72 is a very competent business smartphone. Nokia stuck with what worked in the E71 and made a few improvements in the process.
The big question is whether current E71 users should upgrade to the E72. There's no quick answer to that, but if the camera quality and responsiveness of your current smartphone irk you, the E72 would be a good replacement. Otherwise, stick with your E71 because the major features such as a good keypad, push email and decent battery life remain the same.
The E72 is available from operators and stores in Asia at S$750 (US$540). As usual, check with your provider for subsidized prices as these will be significantly lower than retail.